Shipping policy
Processing Times
Orders placed before 12 pm (Sydney time) on a business day are dispatched the same or next business day from our warehouse in Sydney. Orders placed on weekends or public holidays are dispatched the next business day.
Delivery Times (Australia)
- Metro areas: usually 1–4 business days after dispatch
- Regional and remote areas: usually 3–8 business days after dispatch
Delivery times are carrier estimates and may be longer during peak periods (e.g. Black Friday and Christmas).
Shipping Fees
Standard shipping is free on all orders within Australia. We currently ship to Australian addresses only.
Tracking
You’ll receive a tracking number by email as soon as your order ships. You can also track it any time on our Track Order page.
Failed Delivery / Address Issues
Please make sure your address is correct and complete. We can’t deliver to PO Boxes. If an order is returned to us because of an incorrect or incomplete address, re-delivery fees may apply.
Damaged, Lost or Missing Items
If your order arrives damaged, or hasn’t arrived within the expected time, please contact us as soon as possible (ideally within 7 days) with your order number and photos. We’ll resolve it with the carrier and, where needed, replace or refund your order in line with the Australian Consumer Law.
Questions: info@lumerk.com.au