Shipping policy

Processing Times

Orders are typically processed within 1–2 business days (Mon–Fri, excluding public holidays).

Delivery Times (Australia)

• Standard: ~2–8 business days

• Express: ~1–3 business days
  Carrier delivery times are estimates and may vary by postcode and peak periods.

Shipping Fees

• Calculated at checkout based on weight, service, and destination.

• Free shipping thresholds/promotions are applied automatically when eligible.

Tracking

You’ll receive a tracking number by email when your order ships.

International Shipping

If offered, international delivery times and fees vary by destination. Customs duties/taxes are the buyer’s responsibility.

Failed Delivery / Address Issues

Please ensure your address is correct. Re-delivery or return-to-sender fees may apply for wrong/incomplete addresses.

Damaged, Lost or Missing Items

Contact us within 7 days of delivery (or expected delivery) with your order number and photos; we’ll work with the carrier to resolve it.

Questions: [info@lumerk.com.au].